Having problems completing the entry form?

The form accepts JPG/JPEG images and PDF documents only.

If your file is in another format, you will need to save or convert it to JPG/JPEG or PDF before uploading.

Large images can take longer to upload, particularly if your internet connection is slow.

Try these steps:

1. Reduce the size of your image and try uploading it again.
2. Try again at a different time, particularly if your internet connection is busy.
3. Check that the image opens normally on your computer. If it does not, the file may be damaged.
4. If necessary, open the image in an image-editing program such as Photoshop, Canva, GIMP or another image program, and save it again as a JPG/JPEG.

This can happen if the name of your file contains spaces or unusual symbols.

Try renaming the file using only letters and numbers. For example:

Good: Smith_Entry.jpg
Avoid: Smith's entry (final!) #2.jpg

Avoid using symbols such as:

~ ! @ # $ % ^ & * ( ) ; < > ? , [ ] { } ' "

You must complete all required fields before moving to the next section. Required fields have a star (*) beside them.

If something is missing, you will see a yellow or red "Form incomplete" message.

Try this:

Look for a field highlighted in red or yellow with the message "Field is required or invalid." Complete or correct this field and try again.

You do not have to complete the entire form in one sitting.
After completing About You, click "Save and Continue". You can return to your saved entry when you have the remaining information.

Continue your uncompleted entry.

First, save your work if possible. Then:

1. Close the Grace Butler Memorial Foundation website.
2. Close Google Chrome.
3. Shut down your computer and restart it.
4. Open Google Chrome and try your entry again.

Continue your uncompleted entry.

If your saved entry cannot be found, you may need to start a new form and enter your information and upload your files again.

The form works best using the latest version of Google Chrome.

If you are using another internet program and are having problems, please try Google Chrome.

Download Google Chrome

This message usually means there is a temporary problem with the website. It is not necessarily a problem with your computer or your entry.

Try this:

• Close the website and try again later.
• If you are uploading an image, reduce its size and try again.

For security reasons, the Grace Butler Memorial Foundation cannot access or retrieve your password.

Try signing in again and use the forgotten password facility.

Once you have clicked "Confirm and Pay", your entry form is considered complete and you cannot go back and make changes.

Please check your information carefully before clicking "Confirm and Pay".

You will receive a confirmation email after you click "Confirm and Pay".

If you have not received it:

Check your Spam or Junk email folder.

Check that you have completed the entry by using the link below.

Check or continue your entry.

If you still cannot find your confirmation, please contact the Grace Butler Memorial Foundation.

Your Entry Number is provided after you click "Confirm and Pay".

You will see it on the confirmation screen and in your confirmation email.

It can be found below the heading "About you".

After you click "Confirm and Pay", your entry form is complete.

You will receive a confirmation email containing your Entry Number and entry details.

The $25 application fee is paid by Direct Credit.

Bank account: 02-0800-0440848-02

When making your payment, please enter:

• • Particulars: Your name
  • Code: Your Entry Number
  • Reference: Butler Memorial 765845-1

Your entry will be finally submitted once payment has been received.

If you have tried the suggestions above and still cannot complete your entry, please use the contact form below and tell us what is happening. If possible, include the message you see on the screen.